Privacy Policy

At vortfashionmart, we value your concerns about online privacy & security while browsing and shopping at our website. We make every effort to guarantee that the information you provide will not be misused. If for some reason the following privacy and security policy does not answer your questions, please contact us. We value your feedback and look forward to improving our services to better meet your needs. This Privacy Policy describes how vortfashionmart manage personal information and respect your privacy. This policy may be amended from time to time.

Collection Of Personal Information:

As a visitor to the Site, you can engage in many activities without providing any Personal Information. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity. However, when you register to use a vortfashionmart and order products as a vortfashionmart customer, in order to provide the services to you, we may collect your contact information such as your name, phone numbers, address and email address as well as profile information, including your password, details about your purchases and details about your interactions with us.

By sharing your personal information on the Platform or any associated platforms or entities, you agree to allow us and our affiliates, partners (lending, technology, marketing, business), and other third parties to reach out to you via SMS, instant messaging, phone calls, and email as outlined in this Privacy Policy.

We use our own and other parties’ cookies to understand how our online store is used and to enable us to improve it, adapt the content to your preferences and personalize our advertisements and marketing. Your use of the website indicates your consent to these.

Updating Your Personal Information:

You have the right to access and correct, or delete your Personal Information and privacy preferences at any time. This may be accomplished by clicking on the link, “My Profile”, where you can view and make changes to most of your Personal Information immediately. For security purposes, certain Personal Information can only be changed by contacting support. We will respond to your request promptly within a reasonable time.

How Your Personal Information Is Used:

vortfashionmart collects your information in order to provide services to you, comply with our legal obligations, and to improve our products and services. We do not sell, rent or share your personally identifiable information to or with third parties in any way other than as disclosed in this Privacy Policy.

vortfashionmart May Use This Information To –

1. Process your financial transactions; Service your order.
2. Respond to customer service requests, questions and concerns.
3. Administer your account.
4. Send you requested product or service information.
5. Keep you informed about special offers and services of and selected third parties.
6. Administer promotions and notify you of important events.
7. Investigate, prevent or take action regarding illegal activities and/or violations of our Terms of Service.
8. Meet our research and product/service development needs and to improve our Site, services and offerings.
9. Customize your experience, including targeting our services and offerings to you.

In certain situations, vortfashionmart may be required to disclose personal data in response to lawful requests by public authorities. Where required by law (like to comply with a warrant, court order, or legal notice served on vortfashionmart), and when we believe that disclosure is necessary to protect our rights, avoid litigation, protect your safety or the safety of others, investigate fraud, and/or respond to a government request. We may also disclose information about you if we determine that such disclosure should be made for reasons of national security, law enforcement, or other issues of public importance.

How Do I Update My Account Information?

It is quick and easy to update your account information. Simply log in at My Account and proceed to ‘Account Information’. Please note that we do not store your credit/debit card information in your personal profile.

Information Sharing With Service Providers:

vortfashionmart uses one or more outside payment processing companies to bill you for our goods and services. To the best of our knowledge, these companies do not retain, share, store or use personally identifiable information for any other purpose. We also share Personal Information with certain companies that perform services on our behalf. We only share the Personal Information which is necessary for them to perform those services. We require any company with which we may share Personal Information to protect that data in a manner consistent with this policy and to limit the use of such Personal Information to the performance of services for vortfashionmart. We do not sell or otherwise provide Personal Information to other companies for the marketing of their own products or services.

Data Retention:

We will retain your information for as long as your account is active, your information is needed to provide you services, or as required to fulfill our legal obligations. If you wish to delete your account or request that we no longer use your information to provide you services contact us at info@vortfashionmart.com. We will respond to your request within reasonable time. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

Unsubscribe/Opt Out:

You may opt out of receiving vortfashionmart’s email updates, newsletters and/or partner emails by clicking on the “My Profile” link on the website and making the appropriate selections. The choice to opt out of such communications is also generally available during the sign-up process. vortfashionmart will still contact you when there are changes to the Terms of Service or Submitter Terms of Service, as applicable. In addition, we will still send you service-related announcements including, but not limited to, a registration email, order related notifications and emails automatically triggered by actions you took on the Site. Generally, you may not opt-out of these communications, which are not promotional in nature.

Protection Of Your Personal Information:

The Personal Information that you provide in connection with the use of the Site is protected in several ways. It resides on secure servers that only selected vortfashionmart personnel have access to via password. Your Personal Information is encrypted whenever it is transmitted to vortfashionmart. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using transport layer security technology. We strive to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we take into account the sensitivity of the Personal Information we collect, process and store, and the current state of technology to use these measures protect your Personal Information, we cannot guarantee its absolute security. If you have any questions, doubts or confusion in regard to any of the terms set out here in the privacy policy, please seek clarifications from us through email (info@vortfashionmart.com. We will get back to you within reasonable time.

Personal Information Collected, Disclosed and Shared

Indian laws and regulations require us to disclose what categories of information we have collected in the last twelve months. If you would like more information concerning the categories of personal information (if any) we share with third parties or affiliates for those parties to use for direct marketing please submit a written request to us using the information in the Contact Information section below.

Below is a list of the purposes and categories of personal information that we have collected, in the last twelve month, as those terms are defined under the CPRA. Please note that because these lists are comprehensive, they may refer to types of information that we share about people other than yourself.

2. Sources, and Disclosure and Sharing of Personal Information

a. Sources of Personal Information

We may have obtained personal information about you from various sources, as described below.

We have disclosed your personal information to certain categories of third parties, as described below.

We have shared your personal information to certain categories of third parties for the purpose of online targeted ads, as described below.

We do not sell personal information and have not sold personal information during the 12-month period prior to the effective date of this Privacy Policy. We do not have actual knowledge that we sell, or share for online targeted ad purposes, the personal information of minors under 16 years of age.

Notice of the Right to Opt-Out Using the Opt-Out Preference Signal

You have a right to opt-out of sharing your personal information for behavioral targeted ads. You can exercise this right by using the opt-out preference signal as explained here.

We process the opt-out preference signal if it is sent by your browser in accordance with the “global privacy control”. For more information on how to install and implement the global privacy control

If you turn on this global privacy control in your browser, we will receive the signal, process it in a frictionless manner, and treat it as a request to opt-out of the use of your personal information for behavioral-targeted ads. The opt-out request is specific to the browser in which you have it turned on. It is effective as an opt-out request only while you use that browser to visit our website.

Your Additional Consumer Rights in Your Personal Information

You have certain choices regarding your personal information, as described below.

Access: You have the right to request, twice in a 12-month period, that we disclose to you the personal information we have collected, used and disclosed about you during the past 12 months. In particular, you have the right to know:

  • The categories of personal information we have collected about you.
  • The categories of sources from which the personal information is collected.
  • Our business or commercial purpose is for collecting personal information.
  • The categories of third parties with whom we share personal information, if any.
  • The specific pieces of personal information we have collected about you.

Deletion: Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

  • Delete your personal information from our records; and
  • Direct any service providers to delete your personal information from their records.

Please note that we may not delete your personal information if it is necessary to:

    • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us.
    • Help to ensure security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and proportionate for those purposes.
    • Debug to identify and repair errors that impair existing intended functionality.
    • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
    • Comply with the applicable privacy act.
    • Engage in public or peer-reviewed scientific, historical, or statistical research that conforms or adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the ability to complete such research, provided we have obtained your informed consent.
    • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us and compatible with the context in which you provided the information.

or

  • Comply with an existing legal obligation.

We also will deny your request to delete, if it proves impossible or involves disproportionate effort, or if another exception in the law applies. We will provide you a detailed explanation that includes enough facts to give you a meaningful understanding as to why we cannot comply with the request to delete your information.

Right to Correct inaccurate personal information, taking into account the nature of the data and the purposes for processing the data. If we receive a verifiable request from you to correct your information and we determine the accuracy of the corrected information you provide, we will correct inaccurate personal information that we maintain about you. In determining the accuracy of the personal information that is the subject of your request to correct, we will consider the totality of the circumstances relating to the contested personal information.

We also may require that you provide documentation if we believe it is necessary to rebut our own documentation that the personal information is accurate.

We may deny your request to correct in the following cases:

  • We have a good-faith, reasonable, and documented belief that your request to correct is fraudulent or abusive.
  • We determine that the contested personal information is more likely than not accurate based on the totality of the circumstances.
  • Conflict with federal or state law.
  • Other exception to under the law.
  • Inadequacy in the required documentation
  • Compliance proves impossible or involves disproportionate effort.

We will provide you a detailed explanation that includes enough facts to give you a meaningful understanding as to why we cannot comply with the request to correct your information.

 If you exercise your rights, we cannot:

  • Deny you services.
  • Charge different prices or fees for services, also through discounts, benefits, or fines.
  • Provide you a different level or quality of services.
  • Propose that you receive different prices or tariffs for services.

Please note that we may charge a different fee or provide a different level or quality of services, if the difference is reasonably related to the value we gain from your personal information.

How to Submit a Request. To submit an access or deletion request, email info@vortfashionmart.com or call us at +91 9266112577 .

Verifying Requests. To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to your personal information or complying with your request. If you have an account with us, we may verify your identity by requiring you to sign in to your account or requiring you to respond to an email from the email address associated with your account. Whether or not you have an account with us, we may also ask you to provide details regarding your most recent transaction with us. In addition, if you ask us to provide you with specific pieces of personal information, we will require you to sign a declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request. If you designate an authorized agent to make an access or deletion request on your behalf (a) we may require you to provide the authorized agent written permission to do so, and (b) for access and deletion requests, we may require you to verify your own identity directly with us (as described above).

Our response to your requests

We will respond to your requests within 45 days (or within 90 days, where the law permits and we determine it necessary considering the complexity and number of the requests you have filed). If we take longer than 45 days, we will inform you of the extension within the initial forty-five-day response period, together with the reason for the extension. We may deny your request in the following cases:

  • If we believe in good faith, based on reasons which are documented in writing, that your request is fraudulent or is an abuse of your rights under applicable law.
  • If we conclude that the request is irrelevant, based on all the circumstances at issue (e.g., if you requested to correct your personal information, and we find that it is likely to be accurate).
  • If it is contrary to federal or state law.
  • Due to discrepancy in the required documentation.
  • If the fulfilment of your request turns out to be impossible or involves disproportionate effort.

We will provide you with a detailed explanation including sufficient facts, to enable you to meaningfully understand why we cannot fulfil your request.

Additional Information. If you choose to exercise any of your rights under the CCPA, you have the right to not receive discriminatory treatment by us. To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request. This Statement is available in alternative formats upon request. Please contact info@vortfashionmart.com or call us at +91 9266112577  to request this Statement in an alternative format.

Important information about third party devices, ISPs, websites and applications

This Privacy Policy applies solely to information collected by vortfashionmart. Whenever you click on links and banners that take you to a third party website or you use, download or install third party software applications onto your Device, your use of those third party websites and/or software will be subject to the third party’s privacy policies, not vortfashionmart’s. We strongly suggest you to carefully read the privacy policy of any website you visit.

Notice of Financial Incentive

We provide price discounts, coupons, services and other benefits for (1) all customers; (2) members of our Rewards Program; and (3) members of our mailing list (collectively “Programs”). Through these offerings, customers provide us with the necessary personal information (e.g., names, emails, phone numbers) when they opt-in to our programs. There is no obligation to opt-in and customers may opt-out at any time. The detail of the Program is contained in the terms and conditions. We offer these Programs, among other things, to enhance our relationship with you so you can enjoy more of our products/services at a lower price. We invest heavily in our marketing and brands, in part, so we can provide Programs to our customers. The value to our business of customers’ personal information is dependent on specific facts such as whether and to what extent they, in the aggregate, take advantage of any offerings and whether and to what extent they opt-out of any offerings. Our ability to create any value from the Programs is heavily based on our ability to leverage said intellectual properties. We do not calculate the value of customer data in our accounting statements. To the extent we create overall value from our Programs to our business that could be directly or reasonably related to the value of customer data in the aggregate, the method for calculating same would include: the costs associated with (1) our intellectual property; (2) enhancing customer data by our marketing team’s efforts; (3) leveraging our significant investments in understanding you as our existing and future customers; (4) all other costs reasonably related to the programs and (5) whether the sales generated by the program(s) exceed the cost to us of offering them.

You can opt-in to, or opt-out of, our Programs at any time through the same means they are offered, or by emailing info@vortfashionmart.com or call us at +91 9266112577

How To Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, you may email us at info@vortfashionmart.com with “PRIVACY POLICY” in the subject line or write to:
vortfashionmart Head Office: GROUND FLOOR, 27 AND 47, BLOCK-B, Mohan Garden Road, VIKAS KUNJ EXTN., New Delhi, West Delhi, Delhi, 110059.

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